If you receive a damaged product, we will need to verify the information with the carrier.
If tracking information shows the package is damaged in transit, we will issue a refund for the order.
If tracking shows that the package was successfully delivered, we will need to request proof of damage from you. In such cases, we request an image of the item.
NO LONGER NEEDED/WANTED
In case you simply wants to return the item (ex. if you are not happy with it), a 25% restocking fee applies.
To be eligible for a return, your item must be unused and in the condition that you received it. It must also be in the original packaging.
Please keep in mind that the shipping fee is not refundable. Also, you will have to pay to get the product(s) shipped back to our warehouse.
ITEM NOT RECEIVED
If tracking shows the package was delivered but the recipient disputes it, we will open an investigation and ask that you follow up with the carrier and cooperate in the investigation. Under these circumstances, refunds are not guaranteed and you are obligated as a member to cooperate in the event of such claims.